Returns & Exchanges

At BuyRollingStock.com, we take as much care with your satisfaction as we do with our precision model railroad components. If you’re not completely happy with your purchase of rolling stock, couplers, wheelsets, or other detail parts, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

• Item must be unused and in original condition
• Original packaging must be intact (including manufacturer boxes for model trains)
• Proof of purchase is required

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with:

• Your order number
• Product name and item number
• Reason for return/exchange
• Whether you prefer refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address (our warehouse in Reserve, LA)

Step 3: Package and Ship Your Return

Please ensure:

• All original packaging and protective materials are used
• Include a copy of your order confirmation or packing slip
• Write the RA number clearly on the outside of the package

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline:
  • Credit card refunds: 5-10 business days to appear on your statement
  • PayPal refunds: Typically processed within 24 hours

Exchange Process

For exchanges:

• We’ll ship your replacement item once the return is received
• Shipping charges may apply for the new item unless the exchange is due to our error
• If the replacement item is more expensive, we’ll contact you for payment of the difference

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us within 3 days of delivery
• Include photos of the damage or incorrect item
• We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the US:

• Return shipping costs are the customer’s responsibility
• Customs forms should be marked as “Returned Goods” to avoid duties
• Refunds will be processed in USD and may be subject to currency fluctuations