Shipping Policy

At BuyRollingStock.com, we’re committed to delivering your model railroad components with care and precision. Whether you’re shopping for couplers, wheelsets, rolling stock, or detail parts, we want your experience to be as smooth as our scale models run on your layout.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary based on destination and customs processing. Some Asian and remote locations may not be serviceable.

International Shipping

We ship worldwide (excluding some Asian and remote areas). International customers are responsible for any customs duties or taxes that may apply.

Returns & Exchanges

We stand behind our precision model railroad products. If you’re not completely satisfied with your purchase of rolling stock, couplers, wheelsets, or other detail parts, we offer a straightforward returns process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

• Item must be unused and in original condition
• Original packaging must be intact (including manufacturer boxes for model trains)
• Proof of purchase is required

Non-Returnable Items

Due to the specialty nature of these products, the following cannot be returned:

• Pre-order items (once manufacturing process begins)
• Clearance items (as marked in our Model Train Clearance section)
• Any product where original packaging has been opened or damaged

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with:

• Your order number
• Product name and item number
• Reason for return/exchange
• Whether you prefer refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address (our warehouse in Reserve, LA)

Step 3: Package and Ship Your Return

Please ensure:

• All original packaging and protective materials are used
• Include a copy of your order confirmation or packing slip
• Write the RA number clearly on the outside of the package

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline:
  • Credit card refunds: 5-10 business days to appear on your statement
  • PayPal refunds: Typically processed within 24 hours

Exchange Process

For exchanges:

• We’ll ship your replacement item once the return is received
• Shipping charges may apply for the new item unless the exchange is due to our error
• If the replacement item is more expensive, we’ll contact you for payment of the difference

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us within 3 days of delivery
• Include photos of the damage or incorrect item
• We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the US:

• Return shipping costs are the customer’s responsibility
• Customs forms should be marked as “Returned Goods” to avoid duties
• Refunds will be processed in USD and may be subject to currency fluctuations

Need Help?

Our model railroad experts are here to assist with any shipping or return questions:

• Email: [email protected]
• Mail: 2497 Bassel Street, Reserve, LA 70084, USA

We appreciate your trust in BuyRollingStock.com for your model railroad needs and are committed to ensuring your complete satisfaction with every coupler, wheelset, and rolling stock purchase.